Compare SolarWinds Service Desk and PRTG Network Monitor - Dec 2022
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - SolarWinds Service Desk or PRTG Network Monitor?
SolarWinds Service Desk is more expensive to implement (TCO) than PRTG Network Monitor, and SolarWinds Service Desk is rated higher (94/100) than PRTG Network Monitor (84/100). SolarWinds Service Desk offers users more features (18) than PRTG Network Monitor (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Paessler AG
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Paessler AG: Paessler AG’s award winning PRTG Network Monitor is a powerful, affordable and easy-to-use Unified Monitoring solution. It is a highly flexible and generic software for monitoring IT infrastructure, already in use at enterprises and organizations of all sizes and industries. Over 150,000 IT administrators in more than 170 countries rely on PRTG and...
Who is more expensive? SolarWinds Service Desk or PRTG Network Monitor?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and PRTG Network Monitor.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. PRTG Network Monitor price starts at $1,799 per license , When comparing PRTG Network Monitor to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk is more expensive than PRTG Network Monitor.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. PRTG Network Monitor based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
PRTG Network Monitor: We are still working to collect the list of features for PRTG Network Monitor.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.
PRTG Network Monitor
starts at $1,799 per license
PRTG Network Monitor is a full-featured monitor which uses more than 200 sensor types for all the common network appliances and services. The sensors are any items you would want to monitor on a device. These i...
Compare PricingCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
PRTG Network Monitor Specifications
ITQlick Score: | 84/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Network Monitoring -> PRTG Network Monitor review |
Company: | Paessler AG |
Pricing: | starts at $1,799 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | PRTG Network Monitor review, PRTG Network Monitor pricing, PRTG Network Monitor alternatives |
Compare features
SolarWinds Service Desk: 18 Features
PRTG Network Monitor: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.