SolarWinds Vs Request Tracker

Shlomi LaviShlomi Lavi / May 01, 2021

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Bottom Line: Which is Better - SolarWinds or Request Tracker?

Request Tracker is more expensive to implement (TCO) than SolarWinds, SolarWinds is rated higher (94/100) than Request Tracker (62/100). SolarWinds offers more features (18) to their users than Request Tracker (7). There is a clear winner in this case and it is SolarWinds!

Looking for the right VoIP solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Samanage compares with Best Practical Solutions, LLC?

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Best Practical Solutions, LLC: Best Practical was founded to deliver value to RT's established base of users by providing custom development and user support for RT. We are fully committed to supporting RT as an open source technology, while providing the quality development and support necessary to operations in commercial enterprises and corporations.

Who's more expensive? SolarWinds or Request Tracker?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for SolarWinds and Request Tracker.

SolarWinds price starts at $800 per user/year , on a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of VoIP software. Request Tracker price starts at $89 per month , when comparing Request Tracker to their competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: SolarWinds cost is around the same cost of Request Tracker.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared SolarWinds Vs. Request Tracker based on some of the most important and required VoIP features. SolarWinds: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant. Request Tracker: Email Integration, Incident / Request Management, LDAP/Active Directory Synchronization, Mobile Integration, Reporting.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. Request Tracker is perfect for companies of all sizes, starting from Fortune 50 companies to large enterprises and government agencies.

SolarWinds

ITQlick rating
(5/5)

starts at $800 per user/year

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...

Categories: Billing & Invoicing, Document Management, Banking CRM, Customer Loyalty.

Request Tracker

ITQlick rating
(3.5/5)

starts at $89 per month

Request Tracker is an issue tracking system that can help users with their help desk ticketing needs and manage workflow processes. The software is web-based and can be accessed from any internet-enabled device...

Categories: Help Desk.

Compare specifications

SolarWinds Specifications

ITQlick Score: 94/100
ITQlick Rating: (5/5)
Pricing: 4/10 - average cost
Category: VoIP -> SolarWinds
Company: Samanage
Pricing: starts at $800 per user/year
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Mobile, Cloud
Links: SolarWinds review, SolarWinds pricing, SolarWinds alternatives

Compare features

SolarWinds: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

Request Tracker: 7 Features

Email Integration
Incident / Request Management
LDAP/Active Directory Synchronization
Mobile Integration
Reporting
Self Service Portal
Support Ticket Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SolarWinds
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$800 per user/year
Functionality
38
Compare
Request
ITQlick rating
3.5/5
Score
62/100
Pricing
4.6/10
License pricing
$89 per month
Functionality
8
RingCentral
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$30 per user/month
Functionality
7
Review
Nextiva
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$18.95 per user/month
Functionality
27
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.