Compare SolarWinds Service Desk and Mitel Sky - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or Mitel Sky?

Mitel Sky is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Mitel Sky (87/100). SolarWinds Service Desk offers users more features (18) than Mitel Sky (8). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. ShoreTel, Inc.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...

Who is more expensive? SolarWinds Service Desk or ShoreTel Sky?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and ShoreTel Sky.

SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. ShoreTel Sky price starts at $40 per user/month , When comparing ShoreTel Sky to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: ShoreTel Sky is more expensive than SolarWinds Service Desk.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. Mitel Sky based on some of the most important and required Help Desk features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

ShoreTel Sky: 3-Way Calling, Call Blocking, Call Forwarding, Call Transfer, Call Waiting.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. The software can be deployed for small call centers as well as medium and large enterprises.