Compare SolarWinds Service Desk and Site24x7 - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or Site24x7?

Site24x7 is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Site24x7 (83/100). SolarWinds Service Desk offers users more features (18) than Site24x7 (0). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. Zoho Corporation

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Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? SolarWinds Service Desk or Site24x7?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Site24x7.

SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Site24x7 price starts at $9 per month , When comparing Site24x7 to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Site24x7 is more expensive than SolarWinds Service Desk.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. Site24x7 based on some of the most important and required Help Desk features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

Site24x7: We are still working to collect the list of features for Site24x7.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. Customers of the software include businesses of all sizes and a variety of types.