Compare SolarWinds Service Desk and Slingshot VOIP - Feb 2023
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Bottom Line: Which is Better - SolarWinds Service Desk or Slingshot VOIP?
Slingshot VOIP is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Slingshot VOIP (79/100). SolarWinds Service Desk offers users more features (18) than Slingshot VOIP (5). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Dgnetrix Communications
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Dgnetrix Communications: We provide 100% guarantee because we understand that time is money. If Slingshot is not exactly what you are looking for or expected, we will provide 100% money back no questions asked.
Who is more expensive? SolarWinds Service Desk or Slingshot VOIP?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Slingshot VOIP.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Slingshot VOIP price starts at $19.95 per user/month , When comparing Slingshot VOIP to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: Slingshot VOIP is more expensive than SolarWinds Service Desk.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. Slingshot VOIP based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Slingshot VOIP: Blended Call Center, Call Center, Telephony, VoIP, IVR.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. Customers of the software include businesses of all sizes and a wide range of types.
Slingshot VOIP
starts at $19.95 per user/month
Slingshot VOIP is a cloud based business VoIP solution for businesses of all sizes. It offers such services as predictive dialing, automatic call distribution, employee extension, and others. The softwa...
PriceDemoCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
Slingshot VOIP Specifications
ITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | VoIP -> Slingshot VOIP review |
Company: | Dgnetrix Communications |
Pricing: | starts at $19.95 per user/month |
Typical customers: | Small businesses and start ups |
Platforms: | Cloud |
Links: | Slingshot VOIP review, Slingshot VOIP pricing, Slingshot VOIP alternatives |
Compare features
SolarWinds Service Desk: 18 Features
Slingshot VOIP: 5 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.