Compare SolarWinds Service Desk and Stackify - Dec 2022

Shlomi LaviShlomi Lavi / Dec 11, 2022

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Bottom Line: Which is Better - SolarWinds Service Desk or Stackify?

Stackify is more expensive to implement (TCO) than SolarWinds Service Desk, and Stackify is rated higher (97/100) than SolarWinds Service Desk (94/100). SolarWinds Service Desk offers users more features (18) than Stackify (6).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. Stackify

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Stackify: Stackify provides operations, support managers and software developers with an innovative cloud based platform that allows them to monitor and troubleshoot their applications. Using Stackify businesses can easily and quickly detect and resolve application issues. Stackify provides insight as to why an application isn’t working, is slow, or just act...

Who is more expensive? SolarWinds Service Desk or Stackify?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Stackify.

SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Stackify price starts at $35 per server/month , When comparing Stackify to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: SolarWinds Service Desk cost is around the same cost of Stackify.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. Stackify based on some of the most important and required Help Desk features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

Stackify: 24/7 Telephone Support, API, Customizable Reporting, Dashboard, Email alerts.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. The software application is an extensive solution that is sufficient for the demands of any type of service size.



SolarWinds Service Desk

ITQlick rating
(5/5)

starts at $19 per technician/month

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...

Categories: Billing & Invoicing, Document Management, Banking CRM, Customer Loyalty.

Stackify

ITQlick rating
(5/5)

starts at $35 per server/month

Stackify software is a cloud-based Application development software solution that enables users to diagnose, accelerate and improve performance. The platform offers two products namely Retrace and Prefix in one...

Categories: Performance Management, Application Monitoring, Application Development, Application Performance Management, Log Management.

Compare specifications

Compare features

SolarWinds Service Desk: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

Stackify: 6 Features

24/7 Telephone Support
API
Customizable Reporting
Dashboard
Email alerts
Mobile Access
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Compare
Stackify
ITQlick rating
5/5
Score
97/100
Pricing
5/10
License pricing
$35 per server/month
Functionality
14
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.