Compare SolarWinds Service Desk and TelePacific Hosted PBX - Dec 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or TelePacific Hosted PBX?
TelePacific Hosted PBX is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than TelePacific Hosted PBX (85/100). SolarWinds Service Desk offers users more features (18) than TelePacific Hosted PBX (0). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. TelePacific Communications
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
TelePacific Communications: TelePacific Communications provides comprehensive connectivity, cloud and continuity solutions to 75,000 locations for customers ranging from small businesses to enterprises with hundreds of sites. Headquartered in Los Angeles, the Company serves companies and organizations anchored in California, Nevada and Texas. Its multiple award-winning networ...
Who is more expensive? SolarWinds Service Desk or TelePacific Hosted PBX?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and TelePacific Hosted PBX.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. TelePacific Hosted PBX price starts at $50 per license , When comparing TelePacific Hosted PBX to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk cost is around the same cost of TelePacific Hosted PBX.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. TelePacific Hosted PBX based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
TelePacific Hosted PBX: We are still working to collect the list of features for TelePacific Hosted PBX.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. The software is a useful solution for businesses of all sizes and a wide range of types.
TelePacific Hosted PBX
starts at $50 per license
TelePacific Hosted PBX is a web based business VoIP solution for businesses of all sizes. It offers such capabilities as geo-redundant network, voicemail support, self-service portal, and others. The so...
Compare PricingCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
TelePacific Hosted PBX Specifications
ITQlick Score: | 85/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | VoIP -> TelePacific Hosted PBX review |
Company: | TelePacific Communications |
Pricing: | starts at $50 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | TelePacific Hosted PBX review, TelePacific Hosted PBX pricing, TelePacific Hosted PBX alternatives |
Compare features
SolarWinds Service Desk: 18 Features
TelePacific Hosted PBX: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.