Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or ThinkingPhones?
ThinkingPhones is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than ThinkingPhones (80/100). SolarWinds Service Desk offers users more features (18) than ThinkingPhones (0). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Thinking Phone Networks, Inc.
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Thinking Phone Networks, Inc.: Our mission is to make your communication systems work for you and provide apps that both you and your staff will love. We seamlessly unify all of your business voice, text, and conferencing services on a single award-winning cloud platform, connect them to your other cloud applications, and then deliver intelligent, mobile-ready apps to your staff...
Who is more expensive? SolarWinds Service Desk or ThinkingPhones?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and ThinkingPhones.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. ThinkingPhones price starts at $15 per user/month , When comparing ThinkingPhones to its competitors, the software is rated 8 - higher than the average Help Desk software cost.
Bottom line: ThinkingPhones is more expensive than SolarWinds Service Desk.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. ThinkingPhones based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
ThinkingPhones: We are still working to collect the list of features for ThinkingPhones.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. Customers of the software include small and medium businesses as well as large enterprises.