Compare SolarWinds Service Desk and TOPdesk - Dec 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or TOPdesk?
TOPdesk is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than TOPdesk (82/100). SolarWinds Service Desk offers users more features (18) than TOPdesk (0). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. TOPdesk
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
TOPdesk: Everyone benefits from high quality services. When service departments such as IT, Facilities Management, and HR run smoothly, your organization follows suit. A service desk is there to ensure that your company can focus on its core tasks. TOPdesk develops user-friendly and affordable software to help service organizations streamline their processe...
Who is more expensive? SolarWinds Service Desk or TOPdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and TOPdesk.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. TOPdesk price starts at $66 per user/month , When comparing TOPdesk to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.
Bottom line: TOPdesk is more expensive than SolarWinds Service Desk.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. TOPdesk based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
TOPdesk: We are still working to collect the list of features for TOPdesk.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. and TOPdesk's target customer size include: Small, medium and large size businesses.
TOPdesk
starts at $66 per user/month
TOPdesk is a service management software that helps teams share, prioritize, and assign tickets among members. The software also enables end-users to submit and track tickets, allows users to work with other de...
Compare PricingCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
TOPdesk Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 10/10 - high cost |
Category: | Help Desk -> TOPdesk review |
Company: | TOPdesk |
Pricing: | starts at $66 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | TOPdesk review, TOPdesk pricing, TOPdesk alternatives |
Compare features
SolarWinds Service Desk: 18 Features
TOPdesk: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.