Compare SolarWinds Service Desk and Truly Wireless - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or Truly Wireless?

SolarWinds Service Desk is more expensive to implement (TCO) than Truly Wireless, and SolarWinds Service Desk is rated higher (94/100) than Truly Wireless (80/100). SolarWinds Service Desk offers users more features (18) than Truly Wireless (5).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. TRULY

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

TRULY: The best way to track, understand and act upon your conversations at scale.Get a complete picture of your customer conversations, and go beyond simple activity data. Surface actionable insights to drive hiring, onboarding, coaching and pipeline management.

Who is more expensive? SolarWinds Service Desk or Truly Wireless?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Truly Wireless.

SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Truly Wireless price starts at $500 per month , When comparing Truly Wireless to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: SolarWinds Service Desk is more expensive than Truly Wireless.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. Truly Wireless based on some of the most important and required Help Desk features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

Truly Wireless: Call Conferencing, Call Recording, Call Transfer, Multi-Part Conferencing, VoIP.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. The common users of Truly Wireless software are the entrepreneurs from small (with 10 to 200 employees) to medium-sized businesses (500 to 1,500 employees) that make use of the Voice over IP (VoIP) phone systems, data hosting and related services.