Compare SolarWinds Service Desk and Uptime Infrastructure Monitor - Jan 2023
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Bottom Line: Which is Better - SolarWinds Service Desk or Uptime Infrastructure Monitor?
SolarWinds Service Desk is more expensive to implement (TCO) than Uptime Infrastructure Monitor, and SolarWinds Service Desk is rated higher (94/100) than Uptime Infrastructure Monitor (80/100). SolarWinds Service Desk offers users more features (18) than Uptime Infrastructure Monitor (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. IDERA, Inc.
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
IDERA, Inc.: IDERA understands that IT doesn’t run on the network – it runs on the data and databases that power your business. That’s why we design our products with the database as the nucleus of your IT universe. Our database lifecycle management solutions allow database and IT professionals to design, monitor and manage data systems with complete confidenc...
Who is more expensive? SolarWinds Service Desk or Uptime Infrastructure Monitor?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Uptime Infrastructure Monitor.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Uptime Infrastructure Monitor price starts at $997.60 per license , When comparing Uptime Infrastructure Monitor to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk is more expensive than Uptime Infrastructure Monitor.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. Uptime Infrastructure Monitor based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Uptime Infrastructure Monitor: We are still working to collect the list of features for Uptime Infrastructure Monitor.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. The general users of Uptime Infrastructure Monitor are those engaging with small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses that harness the services from IT, web and data hosting and other related information services, mainly with IT management, performance management and application monitoring.
Uptime Infrastructure Monitor
starts at $997.60 per license
Uptime Infrastructure Monitor is a software that helps users in monitoring and viewing the performance of physical servers, virtual machines, network devices, applications, and services across multiple platform...
Compare PricingCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
Uptime Infrastructure Monitor Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Network Monitoring -> Uptime Infrastructure Monitor review |
Company: | IDERA, Inc. |
Pricing: | starts at $997.60 per license |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | Uptime Infrastructure Monitor review, Uptime Infrastructure Monitor pricing, Uptime Infrastructure Monitor alternatives |
Compare features
SolarWinds Service Desk: 18 Features
Uptime Infrastructure Monitor: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.