Compare SolarWinds Service Desk and Uservoice Feedback Site - Dec 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or Uservoice Feedback Site?
SolarWinds Service Desk is more expensive to implement (TCO) than Uservoice Feedback Site, and SolarWinds Service Desk is rated higher (94/100) than Uservoice Feedback Site (74/100). SolarWinds Service Desk offers users more features (18) than Uservoice Feedback Site (2).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Uservoice
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Uservoice: We give a $*#& about our customers. Okay, so maybe a dirty word isn’t the most refined way to describe how much we care about our customers and love what we do, but it captures our passion for providing support that’s human. And humane. We talk to our users because we want to understand the features they value most and build the tools that make ...
Who is more expensive? SolarWinds Service Desk or Uservoice Feedback Site?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Uservoice Feedback Site.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Uservoice Feedback Site price starts at $499 per month , When comparing Uservoice Feedback Site to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk is more expensive than Uservoice Feedback Site.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. Uservoice Feedback Site based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Uservoice Feedback Site: Knowledge Base/FAQ, Mobile Integration.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. Uservoice Feedback Site is ideal for medium and large sized business that intend to offer proper customer support and to gain a clear insight into customer experiences and feedback.
Uservoice Feedback Site
starts at $499 per month
Uservoice is a SaaS solution that enables users to receive customer feedback and a way to respond to customer request tickets. Uservoice Feedback Site enables users to listen to their customers’ concerns and pr...
Compare PricingCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
Uservoice Feedback Site Specifications
ITQlick Score: | 74/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Uservoice Feedback Site review |
Company: | Uservoice |
Pricing: | starts at $499 per month |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Uservoice Feedback Site review, Uservoice Feedback Site pricing, Uservoice Feedback Site alternatives |
Compare features
SolarWinds Service Desk: 18 Features
Uservoice Feedback Site: 2 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.