Shlomi Lavi /
Dec 11, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - SolarWinds Service Desk or WhatsUp Gold?
WhatsUp Gold is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than WhatsUp Gold (70/100). SolarWinds Service Desk offers users more features (18) than WhatsUp Gold (3). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Ipswitch, Inc.
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Ipswitch, Inc.: WhatsUp Gold network management software delivers comprehensive monitoring for networks, systems, applications, and event logging, along with expert network management solutions. WhatsUp Gold serves companies of all sizes in a range of industries and in more than 100 countries.
Privately held and profitable, Ipswitch makes it a priority to inves...
Who is more expensive? SolarWinds Service Desk or WhatsUp Gold ?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and WhatsUp Gold .
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. WhatsUp Gold price starts at $1,755 per license , When comparing WhatsUp Gold to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.
Bottom line: WhatsUp Gold is more expensive than SolarWinds Service Desk.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. WhatsUp Gold based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
WhatsUp Gold : Enterprise Resource Planning, Network Management, Internet Fax.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. and WhatsUp Gold 's target customer size include: Small, medium and large size businesses.