Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or Zultys MX?
SolarWinds Service Desk is more expensive to implement (TCO) than Zultys MX, and SolarWinds Service Desk is rated higher (94/100) than Zultys MX (82/100). SolarWinds Service Desk offers users more features (18) than Zultys MX (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Zultys
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Zultys: Having the right communications system truly can power your business success, so at Zultys, we are committed to providing the right products, services and support to make that happen.
Zultys mission is to deliver leading edge, comprehensive unified communication solutions that are flexible, easy to use, and cost-effective; and enable companies o...
Who is more expensive? SolarWinds Service Desk or Zultys MX System?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Zultys MX System.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Zultys MX System accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software.
Bottom line: SolarWinds Service Desk is more expensive than Zultys MX System.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. Zultys MX based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Zultys MX System: We are still working to collect the list of features for Zultys MX System.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. and Zultys MX System's target customer size include: Small, medium and large size businesses.