Compare Solgari for Contact Centres and NICE CXone - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Solgari for Contact Centres or NICE CXone?

NICE CXone is more expensive to implement (TCO) than Solgari for Contact Centres, and NICE CXone is rated higher (88/100) than Solgari for Contact Centres (77/100). Solgari for Contact Centres offers users more features (3) than NICE CXone (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Solgari Vs. inContact

Solgari: Solgari provides Cloud Communications Services to business customers globally including Cloud PBX & Contact Center solutions. Our services are offered to Enterprise & SMB customers on a monthly subscription basis, enabling businesses to reduce costs and increase productivity by replacing traditional on-premise phone and telecoms infrastructure. So...

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Who is more expensive? Solgari for Contact Centres or inContact Cloud Contact Center?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Solgari for Contact Centres and inContact Cloud Contact Center.

Solgari for Contact Centres price starts at $45 per user/month , On a scale between 1 to 10 Solgari for Contact Centres is rated 2, which is much lower than the average cost of Help Desk software. inContact Cloud Contact Center price starts at $90 per user/month , When comparing inContact Cloud Contact Center to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Solgari for Contact Centres cost is around the same cost of inContact Cloud Contact Center.

Which software includes more/better features?

We've compared Solgari for Contact Centres Vs. NICE CXone based on some of the most important and required Help Desk features.

Solgari for Contact Centres: Data Import/Export, Basic Reports, Online Customer Support.

inContact Cloud Contact Center: We are still working to collect the list of features for inContact Cloud Contact Center.

Target customer size

Solgari for Contact Centres's typical customers include: Small, medium and large size businesses, The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.