Compare Solgari for Contact Centres and Infinity Call Tracking - Mar 2022

Shlomi LaviShlomi Lavi / Mar 29, 2022

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Bottom Line: Which is Better - Solgari for Contact Centres or Infinity Call Tracking?

Infinity Call Tracking is more expensive to implement (TCO) than Solgari for Contact Centres, and Solgari for Contact Centres is rated higher (77/100) than Infinity Call Tracking (75/100). Solgari for Contact Centres offers users more features (3) than Infinity Call Tracking (0). There is a clear winner in this case and it is Solgari for Contact Centres!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Solgari Vs. Infinity Tracking

Solgari: Solgari provides Cloud Communications Services to business customers globally including Cloud PBX & Contact Center solutions. Our services are offered to Enterprise & SMB customers on a monthly subscription basis, enabling businesses to reduce costs and increase productivity by replacing traditional on-premise phone and telecoms infrastructure. So...

Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...

Who is more expensive? Solgari for Contact Centres or Infinity Call Tracking?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Solgari for Contact Centres and Infinity Call Tracking.

Solgari for Contact Centres price starts at $45 per user/month , On a scale between 1 to 10 Solgari for Contact Centres is rated 2, which is much lower than the average cost of Help Desk software. Infinity Call Tracking price starts at $199 per month , When comparing Infinity Call Tracking to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Infinity Call Tracking is more expensive than Solgari for Contact Centres.

Which software includes more/better features?

We've compared Solgari for Contact Centres Vs. Infinity Call Tracking based on some of the most important and required Help Desk features.

Solgari for Contact Centres: Data Import/Export, Basic Reports, Online Customer Support.

Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.

Target customer size

Solgari for Contact Centres's typical customers include: Small, medium and large size businesses, and Infinity Call Tracking's target customer size include: Small, medium and large size businesses.



Solgari for Contact Centres

ITQlick rating
(5/5)

starts at $45 per user/month

Solgari for Contact Centres is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Solgari for Contact Centres received a rating of 5 from ITQlick team. Th...

Categories: Auto Dialer / Predictive Dialer, Call Recording, IVR, Call Center.

Infinity Call Tracking

ITQlick rating
(4.7/5)

starts at $199 per month

Infinity Call Tracking is a cloud-based Call tracking solution that helps users to analyze conversations between them and their clients and create more clarity on the needs and preferences of the clients.

Categories: PBX Phone Systems, Call Center, Call Tracking, Website analysis.

Compare specifications

Compare features

Solgari for Contact Centres: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Infinity Call Tracking: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Solgari ...
ITQlick rating
5/5
Score
77/100
Pricing
2.2/10
License pricing
$45 per user/month
Functionality
19
Compare
Infinity...
ITQlick rating
4.7/5
Score
75/100
Pricing
6/10
License pricing
$199 per month
Functionality
4
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.