Shlomi Lavi /
Dec 14, 2022
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Bottom Line: Which is Better - Solgari for Contact Centres or Intermedia Contact Center?
Solgari for Contact Centres is more expensive to implement (TCO) than Intermedia Contact Center, and Intermedia Contact Center is rated higher (89/100) than Solgari for Contact Centres (77/100). Intermedia Contact Center offers users more features (5) than Solgari for Contact Centres (3). There is a clear winner in this case and it is Intermedia Contact Center!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Solgari Vs. Telax Hosted Call Center
Solgari: Solgari provides Cloud Communications Services to business customers globally including Cloud PBX & Contact Center solutions. Our services are offered to Enterprise & SMB customers on a monthly subscription basis, enabling businesses to reduce costs and increase productivity by replacing traditional on-premise phone and telecoms infrastructure. So...
Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost.
Telax clients get a customizable, easy-to-use solution that includes r...
Who is more expensive? Solgari for Contact Centres or Telax Hosted Call Center?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Solgari for Contact Centres and Telax Hosted Call Center.
Solgari for Contact Centres price starts at $45 per user/month , On a scale between 1 to 10 Solgari for Contact Centres is rated 2, which is much lower than the average cost of Help Desk software. Telax Hosted Call Center price starts at $35 per user/month , When comparing Telax Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Solgari for Contact Centres cost is around the same cost of Telax Hosted Call Center.
Which software includes more/better features?
We've compared Solgari for Contact Centres Vs. Intermedia Contact Center based on some of the most important and required Help Desk features.
Solgari for Contact Centres: Data Import/Export, Basic Reports, Online Customer Support.
Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.
Target customer size
Solgari for Contact Centres's typical customers include: Small, medium and large size businesses, Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center.