Shlomi Lavi /
Sep 19, 2022
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Bottom Line: Which is Better - Solgari for Contact Centres or VanillaSoft?
VanillaSoft is more expensive to implement (TCO) than Solgari for Contact Centres, and VanillaSoft is rated higher (80/100) than Solgari for Contact Centres (77/100). Both tools offer the same amount of features.
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Solgari Vs. VanillaSoft
Solgari: Solgari provides Cloud Communications Services to business customers globally including Cloud PBX & Contact Center solutions. Our services are offered to Enterprise & SMB customers on a monthly subscription basis, enabling businesses to reduce costs and increase productivity by replacing traditional on-premise phone and telecoms infrastructure. So...
VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success.
VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...
Who is more expensive? Solgari for Contact Centres or VanillaSoft?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Solgari for Contact Centres and VanillaSoft.
Solgari for Contact Centres price starts at $45 per user/month , On a scale between 1 to 10 Solgari for Contact Centres is rated 2, which is much lower than the average cost of Help Desk software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: VanillaSoft is more expensive than Solgari for Contact Centres.
Which software includes more/better features?
We've compared Solgari for Contact Centres Vs. VanillaSoft based on some of the most important and required Help Desk features.
Solgari for Contact Centres: Data Import/Export, Basic Reports, Online Customer Support.
VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Solgari for Contact Centres's typical customers include: Small, medium and large size businesses, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education,
manufacturing, mortgage, telemarketing, media and communications and nonprofit.