Compare Solgari for Contact Centres and VanillaSoft - Sep 2022

Shlomi LaviShlomi Lavi / Sep 19, 2022

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Bottom Line: Which is Better - Solgari for Contact Centres or VanillaSoft?

VanillaSoft is more expensive to implement (TCO) than Solgari for Contact Centres, and VanillaSoft is rated higher (80/100) than Solgari for Contact Centres (77/100). Both tools offer the same amount of features.

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Solgari Vs. VanillaSoft

Solgari: Solgari provides Cloud Communications Services to business customers globally including Cloud PBX & Contact Center solutions. Our services are offered to Enterprise & SMB customers on a monthly subscription basis, enabling businesses to reduce costs and increase productivity by replacing traditional on-premise phone and telecoms infrastructure. So...

VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...

Who is more expensive? Solgari for Contact Centres or VanillaSoft?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Solgari for Contact Centres and VanillaSoft.

Solgari for Contact Centres price starts at $45 per user/month , On a scale between 1 to 10 Solgari for Contact Centres is rated 2, which is much lower than the average cost of Help Desk software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: VanillaSoft is more expensive than Solgari for Contact Centres.

Which software includes more/better features?

We've compared Solgari for Contact Centres Vs. VanillaSoft based on some of the most important and required Help Desk features.

Solgari for Contact Centres: Data Import/Export, Basic Reports, Online Customer Support.

VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Solgari for Contact Centres's typical customers include: Small, medium and large size businesses, VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.

Solgari for Contact Centres

ITQlick rating
(5/5)

starts at $45 per user/month

Solgari for Contact Centres is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Solgari for Contact Centres received a rating of 5 from ITQlick team. Th...

Categories: Auto Dialer / Predictive Dialer, Call Recording, IVR, Call Center.

VanillaSoft

ITQlick rating
(4.7/5)

starts at $80 per month

VanillaSoft is customer relationship management software and lead management built for small businesses. Its key features include inbound web lead capture, email marketing, call recording, live monitoring and e...

Categories: CRM, Banking CRM, Call Center, Call Center Workforce Management, Casino CRM.

Compare specifications

Compare features

Solgari for Contact Centres: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

VanillaSoft: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Solgari ...
ITQlick rating
5/5
Score
77/100
Pricing
2.2/10
License pricing
$45 per user/month
Functionality
19
Compare
VanillaSoft
ITQlick rating
4.7/5
Score
80/100
Pricing
5.8/10
License pricing
$80 per month
Functionality
23
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.