Compare Solgari for Contact Centres and Vocalcom - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Solgari for Contact Centres or Vocalcom?

Vocalcom is more expensive to implement (TCO) than Solgari for Contact Centres, and Solgari for Contact Centres is rated higher (77/100) than Vocalcom (76/100). Vocalcom offers users more features (5) than Solgari for Contact Centres (3).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Solgari Vs. Vocalcom

Solgari: Solgari provides Cloud Communications Services to business customers globally including Cloud PBX & Contact Center solutions. Our services are offered to Enterprise & SMB customers on a monthly subscription basis, enabling businesses to reduce costs and increase productivity by replacing traditional on-premise phone and telecoms infrastructure. So...

Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...

Who is more expensive? Solgari for Contact Centres or Vocalcom Cloud Contact Center?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Solgari for Contact Centres and Vocalcom Cloud Contact Center.

Solgari for Contact Centres price starts at $45 per user/month , On a scale between 1 to 10 Solgari for Contact Centres is rated 2, which is much lower than the average cost of Help Desk software. Vocalcom Cloud Contact Center price starts at $71.41 per user/month , When comparing Vocalcom Cloud Contact Center to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Vocalcom Cloud Contact Center is more expensive than Solgari for Contact Centres.

Which software includes more/better features?

We've compared Solgari for Contact Centres Vs. Vocalcom based on some of the most important and required Help Desk features.

Solgari for Contact Centres: Data Import/Export, Basic Reports, Online Customer Support.

Vocalcom Cloud Contact Center: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Solgari for Contact Centres's typical customers include: Small, medium and large size businesses, Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.