Compare Spicecsm Guided Services and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Spicecsm Guided Services or Zoho CRM?

Spicecsm Guided Services is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Spicecsm Guided Services (76/100). Zoho CRM offers users more features (16) than Spicecsm Guided Services (11). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Retail & POS solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Spicecsm Vs. Zoho

Spicecsm: We are SpiceCSM, revolutionizing the customer service process SpiceCSM is about creating a factor-ten effect on how you service your customers and lower the cost of service delivery. Taking a new approach to service delivery by guiding your customers and service agents through the problem resolution process. The SpiceCSM Guided Service applicait...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Spicecsm Guided Services or Zoho CRM?

The real total cost of ownership (TCO) of Retail & POS software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Spicecsm Guided Services and Zoho CRM.

Spicecsm Guided Services price starts at $100 per user/month , On a scale between 1 to 10 Spicecsm Guided Services is rated 4, which is lower than the average cost of Retail & POS software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Retail & POS software cost.

Bottom line: Spicecsm Guided Services is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared Spicecsm Guided Services Vs. Zoho CRM based on some of the most important and required Retail & POS features.

Spicecsm Guided Services: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Case Management, Contact Management, Customer Self Service Portal, Customer Service, Customer Support Tracking, Knowledge Base, Sales Automation.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

SpiceCSM Guided Services is best forfreelancers, large enterprises, mid size business, non profits, public administrations, and small business. Zoho CRM is focused on startup to medium firms in different markets.