Compare Spiceworks and e-ServiceSuite - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Spiceworks or e-ServiceSuite?

e-ServiceSuite is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than e-ServiceSuite (83/100). Spiceworks offers users more features (16) than e-ServiceSuite (3). There is a clear winner in this case and it is Spiceworks!

Looking for the right MRP Software solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Spiceworks Vs. Buoyant Solutions, Inc.

Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Who is more expensive? Spiceworks or e-ServiceSuite?

The real total cost of ownership (TCO) of MRP Software software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Spiceworks and e-ServiceSuite.

Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Spiceworks is rated 2, which is much lower than the average cost of MRP Software software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average MRP Software software cost.

Bottom line: e-ServiceSuite is more expensive than Spiceworks.

Which software includes more/better features?

We've compared Spiceworks Vs. e-ServiceSuite based on some of the most important and required MRP Software features.

Spiceworks: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Spiceworks is best for small and medium sized business IT support teams. and e-ServiceSuite's target customer size include: Small, medium and large size businesses.