Compare Spiceworks vs Freshdesk

Let our MRP Software Software Experts help you find the right Software for your business!

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Spiceworks
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per month
Hosting
On premise
Functionality score
26
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
xTuple
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
83/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$45 per user/month
Hosting
On premise and Cloud
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
WorkClout
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
80/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Hosting
On premise and Cloud
Functionality score
16
Fit small business
Fit medium business
Fit large business
Software review
Atera
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
78/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$79 per user/month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review

Spiceworks Vs. Freshdesk: Which is better?

Shlomi Lavi / Feb 08, 2020

Looking for the right MRP Software solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-sized businesses and managing up to 1,000 network devices. It was funded with an initial round of $5M[3] from Austin Ventures.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Pricing/cost comparison

The real cost of MRP Software software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Spiceworks TCO and Freshdesk total cost to help with the total cost of ownership calculation.

Spiceworks price Starting from $15 per month , on a scale between 1 to 10 Spiceworks is rated 2, which is much lower than the average cost of MRP Software software. Freshdesk price Starting from $19 per user/month , when comparing Freshdesk to their competitors, the software is rated 2 - much lower than the average MRP Software software cost.

Bottom line: Spiceworks cost is around the same cost of Freshdesk.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Spiceworks Vs. Freshdesk based on some of the most important and required MRP Software features.
Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, ..
Freshdesk list of features include the following: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, .

Target customer size

Spiceworks is best for small and medium sized business IT support teams. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.

Spiceworks

ITQlick rating
(4.4/5)

Starting from $15 per month

Looking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team? Spiceworks is completely free…and you can get started...

Categories: Dashboards & KPIs, CRM, Complaint Management, Help Desk, Self-Service Portal.

Freshdesk

ITQlick rating
(4.5/5)

Starting from $19 per user/month

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.

Categories: Call Monitoring, Banking CRM, Call Center, Casino CRM, Complaint Management.

Compare screenshots

Compare specifications

Spiceworks Specifications

Name: Spiceworks
Company: Spiceworks
Address Austin, TX
Platforms: Desktop

Freshdesk Specifications

Name: Freshdesk
Company: FRESHDESK INC.
Address Los Angeles, CA
Website:https://freshdesk.com/
Platforms: Desktop, Mobile, Cloud

Compare features

Spiceworks: 8 Features

Asset Management
Change Management
Contract Management
Customer Survey
Email Integration
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization

Freshdesk: 8 Features

Billing and Invoicing
Customer Survey
Email Integration
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Rules/Workflows
Scheduling