Compare Spiceworks and IncidentMonitor - Mar 2022

Shlomi LaviShlomi Lavi / Mar 22, 2022

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Bottom Line: Which is Better - Spiceworks or IncidentMonitor?

IncidentMonitor is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than IncidentMonitor (78/100). Spiceworks offers users more features (16) than IncidentMonitor (0). There is a clear winner in this case and it is Spiceworks!

Looking for the right MRP Software solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Spiceworks Vs. Monitor 24-7 Inc.

Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...

Monitor 24-7 Inc.: Over a decade ago, two software designers from Canada working as consultants collaborated in the creation of a service desk application on a request from a customer. By partnering together, the two designed an outsourced service desk application which was then successfully implemented by the customer. Monitor 24-7 Inc was a fact. The first version ...

Who is more expensive? Spiceworks or IncidentMonitor?

The real total cost of ownership (TCO) of MRP Software software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Spiceworks and IncidentMonitor.

Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Spiceworks is rated 2, which is much lower than the average cost of MRP Software software. IncidentMonitor price starts at $36 per feature/month , When comparing IncidentMonitor to its competitors, the software is rated 4 - lower than the average MRP Software software cost.

Bottom line: IncidentMonitor is more expensive than Spiceworks.

Which software includes more/better features?

We've compared Spiceworks Vs. IncidentMonitor based on some of the most important and required MRP Software features.

Spiceworks: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

IncidentMonitor: We are still working to collect the list of features for IncidentMonitor.

Target customer size

Spiceworks is best for small and medium sized business IT support teams. IncidentMonitor is developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk and IT.



Spiceworks

ITQlick rating
(4.4/5)

Looking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team? Spiceworks is completely free…and you can get started...

Categories: Dashboards & KPIs, CRM, Complaint Management, Help Desk.

IncidentMonitor

ITQlick rating
(4/5)

starts at $36 per feature/month

IncidentMonitor is both cloud-based as well as an on-premise help desk that is designed to help businesses communicate with their customers in case of any incidence that requires the attention of the business. ...

Categories: Billing & Invoicing, CRM, Banking CRM, Casino CRM, Feedback Management.

Compare specifications

Compare features

Spiceworks: 16 Features

Asset Management
Change Management
Contract Management
Customer Survey
Email Integration
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking

IncidentMonitor: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Spiceworks
ITQlick rating
4.4/5
Score
90/100
Pricing
2/10
License pricing
Pricing not available
Functionality
26
Compare
IncidentMonitor
ITQlick rating
4/5
Score
78/100
Pricing
4/10
License pricing
$36 per feature/month
Functionality
19
xTuple
ITQlick rating
4.2/5
Score
83/100
Pricing
4/10
License pricing
$175 per feature/month
Functionality
13
Review
WorkClout
ITQlick rating
4.9/5
Score
80/100
Pricing
2.8/10
License pricing
$25 per user/month
Functionality
16
Atera
ITQlick rating
4.5/5
Score
78/100
Pricing
4/10
License pricing
$79 per technician/month
Functionality
15
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.