Compare Spiceworks and TeamSupport - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Spiceworks or TeamSupport?

TeamSupport is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than TeamSupport (87/100). Spiceworks offers users more features (16) than TeamSupport (15). There is a clear winner in this case and it is Spiceworks!

Looking for the right MRP Software solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Spiceworks Vs. TeamSupport

Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...

TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain. It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...

Who is more expensive? Spiceworks or TeamSupport?

The real total cost of ownership (TCO) of MRP Software software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Spiceworks and TeamSupport.

Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Spiceworks is rated 2, which is much lower than the average cost of MRP Software software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average MRP Software software cost.

Bottom line: Spiceworks cost is around the same cost of TeamSupport.

Which software includes more/better features?

We've compared Spiceworks Vs. TeamSupport based on some of the most important and required MRP Software features.

Spiceworks: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.

Target customer size

Spiceworks is best for small and medium sized business IT support teams. This program is aimed at the companies that know their product, but are still eager to please those their clients.