Compare Splashtop Business and SmartSupport - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Splashtop Business or SmartSupport?

SmartSupport is more expensive to implement (TCO) than Splashtop Business, and Splashtop Business is rated higher (84/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than Splashtop Business (0).

Looking for the right Remote Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Splashtop Inc. Vs. Safeharbor Knowledge Solutions

Splashtop Inc.: Splashtop Inc. delivers the best-in-class cross-screen productivity and collaboration experience, bridging smartphones, tablets, computers, TVs, and clouds. Splashtop remote desktop enables people to access and control their favorite apps, files, and data via their mobile devices. More than 14 million users have downloaded Splashtop from app stores...

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

Who is more expensive? Splashtop Business or SmartSupport?

The real total cost of ownership (TCO) of Remote Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Splashtop Business and SmartSupport.

Splashtop Business price starts at $5 per month , On a scale between 1 to 10 Splashtop Business for Remote Support is rated 2, which is much lower than the average cost of Remote Support software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Remote Support software cost.

Bottom line: SmartSupport is more expensive than Splashtop Business.

Which software includes more/better features?

We've compared Splashtop Business Vs. SmartSupport based on some of the most important and required Remote Support features.

Splashtop Business: We are still working to collect the list of features for Splashtop Business.

SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Splashtop Business's typical customers include: Small, medium and large size businesses, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.