Compare Spoke and Freshdesk - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - Spoke or Freshdesk?

Spoke is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Spoke (81/100). Freshdesk offers users more features (10) than Spoke (4). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Spoke Vs. FRESHDESK INC.

Spoke: A simpler, smarter way to manage workplace requests Now you can have both: More time to get things done and happier, more productive employees. Spoke is designed for all of the teams that respond to frequent requests and questions from employees: IT, Office Management, Operations, People Ops, HR, Facilities… even the Party Planning Committee. Ther...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Spoke or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Spoke and Freshdesk.

Spoke price starts at $2 per user/month , On a scale between 1 to 10 Spoke is rated 4, which is lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Spoke is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Spoke Vs. Freshdesk based on some of the most important and required Help Desk features.

Spoke: Mobile Access, Blended Learning, LMS, Business Process.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

Spoke's typical customers include: Medium business, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.