Compare stack overflow and SmartSupport - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - stack overflow or SmartSupport?

SmartSupport is more expensive to implement (TCO) than stack overflow, and SmartSupport is rated higher (78/100) than stack overflow (62/100). SmartSupport offers users more features (17) than stack overflow (3).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Stack Overflow Vs. Safeharbor Knowledge Solutions

Stack Overflow: Stack Overflow is a question and answer site for professional and enthusiast programmers. It's built and run by you as part of the Stack Exchange network of Q&A sites. With your help, we're working together to build a library of detailed answers to every question about programming.

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

Who is more expensive? stack overflow or SmartSupport?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for stack overflow and SmartSupport.

stack overflow price starts at $6 per user/month , On a scale between 1 to 10 stack overflow is rated 4, which is lower than the average cost of Knowledge Management software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Knowledge Management software cost.

Bottom line: SmartSupport is more expensive than stack overflow.

Which software includes more/better features?

We've compared stack overflow Vs. SmartSupport based on some of the most important and required Knowledge Management features.

stack overflow: Data Import/Export, Basic Reports, Online Customer Support.

SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.

Target customer size

stack overflow's typical customers include: Medium and large size businesses, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.