Shlomi Lavi /
Aug 24, 2022
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Bottom Line: Which is Better - Star Call Manger or 8x8 Contact Center?
Star Call Manger is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Star Call Manger (62/100). 8x8 Contact Center offers users more features (14) than Star Call Manger (0). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Starre Enterprises Vs. 8x8, INC
Starre Enterprises: Starre Enterprises offer Consulting Services on an hourly basis. With over 28 years of experience, we can help create solutions for your problems. If we cannot perform the task ourselves, we have a network of solution providers we can direct you to. We had a vision of the change in computer usage and control over the last decade. More and more comp...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Star Call Manger or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Star Call Manger and 8x8 Contact Center.
Star Call Manger price starts at $29 per license , On a scale between 1 to 10 Star Call Manger is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Star Call Manger cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared Star Call Manger Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Star Call Manger: We are still working to collect the list of features for Star Call Manger.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Star Call Manger's typical customers include: SMBs, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.