Compare Sugar Sell and SAP CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Sugar Sell or SAP CRM?

SAP CRM is more expensive to implement (TCO) than Sugar Sell, and Sugar Sell is rated higher (90/100) than SAP CRM (76/100). Sugar Sell offers users more features (21) than SAP CRM (3). There is a clear winner in this case and it is Sugar Sell!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SugarCRM Vs. SAP

SugarCRM : SugarCRM’s mission is to empower organizations to gain and retain customers by providing greater efficiency and control over the sales pipeline. As an open-platform web-based CRM solution, Sugar is easy to customize to meet an organization’s changing needs. It is also affordable, easy-to-use and offers a competitive advantage by providing organizat...

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Who is more expensive? Sugar Sell or SAP Customer Relationship Management?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sugar Sell and SAP Customer Relationship Management.

Sugar Sell price starts at $49 per user/month , On a scale between 1 to 10 SugarCRM is rated 4, which is lower than the average cost of CRM software. SAP Customer Relationship Management price starts at $58 per month , When comparing SAP Customer Relationship Management to its competitors, the software is rated 8 - higher than the average CRM software cost.

Bottom line: SAP Customer Relationship Management is more expensive than Sugar Sell.

Which software includes more/better features?

We've compared Sugar Sell Vs. SAP CRM based on some of the most important and required CRM features.

Sugar Sell: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center , Campaign Management, Case Management, Contact Management.

SAP Customer Relationship Management: Campaign Management, Customer Service, Collaboration Center .

Target customer size

Sugar Sell is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, Sugar Sell Enterprise offers flexible features that can be tailored to your needs. SAP Customer Relationship Management is designed for software requirements of midsized and large companies, whether private or public organizations.