Compare Sugar Sell and Black ICE CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Sugar Sell or Black ICE CRM?

Sugar Sell is more expensive to implement (TCO) than Black ICE CRM, and Sugar Sell is rated higher (90/100) than Black ICE CRM (62/100). Sugar Sell offers users more features (21) than Black ICE CRM (3).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SugarCRM Vs. Open by Nature Limited

SugarCRM : SugarCRM’s mission is to empower organizations to gain and retain customers by providing greater efficiency and control over the sales pipeline. As an open-platform web-based CRM solution, Sugar is easy to customize to meet an organization’s changing needs. It is also affordable, easy-to-use and offers a competitive advantage by providing organizat...

Open by Nature Limited: Open by Nature Limited's main aim is looking to create a complete IT solutions for businesses, and to use the emerging Open Source Technologies further helping to reduce costs. Since then OBN has grown from strength to strength expanding our product range and services.

Who is more expensive? Sugar Sell or Black ICE CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sugar Sell and Black ICE CRM.

Sugar Sell price starts at $49 per user/month , On a scale between 1 to 10 SugarCRM is rated 4, which is lower than the average cost of CRM software. Black ICE CRM price starts at $28 per feature/month , When comparing Black ICE CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Sugar Sell is more expensive than Black ICE CRM.

Which software includes more/better features?

We've compared Sugar Sell Vs. Black ICE CRM based on some of the most important and required CRM features.

Sugar Sell: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center , Campaign Management, Case Management, Contact Management.

Black ICE CRM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Sugar Sell is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, Sugar Sell Enterprise offers flexible features that can be tailored to your needs. and Black ICE CRM's target customer size include: Small, medium and large size businesses.