SugarCRM Vs Freshsales (May 2021)

Shlomi LaviShlomi Lavi / May 08, 2021

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Bottom Line: Which is Better - SugarCRM or Freshsales?

SugarCRM is more expensive to implement (TCO) than Freshsales, Freshsales is rated higher (93/100) than SugarCRM (90/100). SugarCRM offers more features (21) to their users than Freshsales (0).

Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How SugarCRM compares with FRESHDESK INC.?

SugarCRM : SugarCRM’s mission is to empower organizations to gain and retain customers by providing greater efficiency and control over the sales pipeline. As an open-platform web-based CRM solution, Sugar is easy to customize to meet an organization’s changing needs. It is also affordable, easy-to-use and offers a competitive advantage by providing organizat...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who's more expensive? SugarCRM or Freshsales?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for SugarCRM and Freshsales.

SugarCRM price starts at $1,000 per month , on a scale between 1 to 10 SugarCRM is rated 4, which is lower than the average cost of CRM software. Freshsales price starts at $12 per user/month , when comparing Freshsales to their competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: SugarCRM is more expensive than Freshsales.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared SugarCRM Vs. Freshsales based on some of the most important and required CRM features. SugarCRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Service, Email Marketing, Marketing Automation, Sales Automation, Collaboration Center , Campaign Management, Case Management, Contact Management. Freshsales: We are still working to collect the list of features for Freshsales.

Target customer size

SugarCRM is a system that can benefit all business types: whether you are just starting up your own business, already managing one or looking to upgrade your existing system, SugarCRM Enterprise offers flexible features that can be tailored to your needs. The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing.

SugarCRM

ITQlick rating
(4/5)

starts at $1,000 per month

SugarCRM is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automat...

Categories: Call Center, Complaint Management, Customer Relationship Management, Customer Service.

Freshsales

ITQlick rating
(4.7/5)

starts at $12 per user/month

Freshsales is a web-based CRM integrating several sales and marketing features that will help any businesses in achieving growth and success. The software gives complete view of the customers and the data gathe...

Categories: Mobile CRM.

Compare specifications

SugarCRM Specifications

ITQlick Score: 90/100
ITQlick Rating: (4/5)
Pricing: 4/10 - average cost
Category: CRM -> SugarCRM
Company: SugarCRM
Pricing: starts at $1,000 per month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: SugarCRM review, SugarCRM pricing, SugarCRM alternatives

Compare features

SugarCRM: 21 Features

Customer Service
Email Marketing
Marketing Automation
Sales Automation
Collaboration Center
Campaign Management
Case Management
Contact Management
Contract Management
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Marketing Automation
Remote Access
Sales Automation
Sales Forecasting
Social Media
Collaboration Center
Report Viewing

Freshsales: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SugarCRM
ITQlick rating
4/5
Score
90/100
Pricing
4.4/10
License pricing
$1,000 per month
Functionality
61
Compare
Freshsales
ITQlick rating
4.7/5
Score
93/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
3
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$12.50 per user/month
Functionality
19
Salesforce
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
36
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.