Shlomi Lavi /
Aug 09, 2022
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Bottom Line: Which is Better - SuiteCRM or Freshdesk?
Freshdesk is more expensive to implement (TCO) than SuiteCRM, and Freshdesk is rated higher (94/100) than SuiteCRM (81/100). Freshdesk offers users more features (10) than SuiteCRM (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SalesAgility Vs. FRESHDESK INC.
SalesAgility: SalesAgility re an employee-owned CRM Consultancy. As such, we are highly invested in developing cutting edged and innovative open sourced CRM solutions for organisations locally, nationally and globally.
SalesAgility began life delivering bespoke open source solutions for the SugarCRM Community Edition over a decade ago. By 2013 however, SugarC...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? SuiteCRM or Freshdesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SuiteCRM and Freshdesk.
SuiteCRM price starts at $1,500 per license , On a scale between 1 to 10 SuiteCRM is rated 2, which is much lower than the average cost of CRM software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: SuiteCRM cost is around the same cost of Freshdesk.
Which software includes more/better features?
We've compared SuiteCRM Vs. Freshdesk based on some of the most important and required CRM features.
SuiteCRM: We are still working to collect the list of features for SuiteCRM.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
SuiteCRM is a designed for small businesses (1-20 employees) use, medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support and CRM. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.