Shlomi Lavi /
Apr 02, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Sundown or Smith?
Smith is more expensive to implement (TCO) than Sundown, and Smith is rated higher (88/100) than Sundown (82/100). Smith offers users more features (7) than Sundown (2). There is a clear winner in this case and it is Smith!
Looking for the right AI: Customer Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Sundown.ai Vs. Smith.ai
Sundown.ai: CHLOE IS AN AI AUTOMATION LAYER BUILT ON NLP, MACHINE LEARNING, AND GRAPH ALGORITHMS
Smith.ai: Learn how Smith.ai can help your business. We will address your questions about Smith.ai phone receptionists, live chat, or both.
Who is more expensive? Sundown or Smith?
The real total cost of ownership (TCO) of AI: Customer Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sundown and Smith.
Sundown price starts at $50 per month , On a scale between 1 to 10 Sundown is rated 4, which is lower than the average cost of AI: Customer Support software. Smith price starts at $210 per month , When comparing Smith to its competitors, the software is rated 4 - lower than the average AI: Customer Support software cost.
Bottom line: Sundown cost is around the same cost of Smith.
Which software includes more/better features?
We've compared Sundown Vs. Smith based on some of the most important and required AI: Customer Support features.
Sundown: Customer Service, Knowledge Base.
Smith: Chat, Dashboard, Knowledge Base, Social Media, Workflow Rules & Management.
Target customer size
Sundown's typical customers include: Small, medium and large size businesses, and Smith's target customer size include: Small, medium and large size businesses.