Shlomi Lavi /
Nov 11, 2022
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Bottom Line: Which is Better - Supportbench or Cisco WebEx Support Center?
Cisco WebEx Support Center is more expensive to implement (TCO) than Supportbench, and Cisco WebEx Support Center is rated higher (85/100) than Supportbench (78/100). Cisco WebEx Support Center offers users more features (3) than Supportbench (0).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Supportbench Services Inc Vs. WebEx
Supportbench Services Inc: ...
WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise.
We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...
Who is more expensive? Supportbench or Cisco WebEx Support Center?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Supportbench and Cisco WebEx Support Center.
Supportbench price starts at $50 per feature/month , On a scale between 1 to 10 Supportbench Software is rated 2, which is much lower than the average cost of Customer Service software. Cisco WebEx Support Center price starts at $13.50 per user/month , When comparing Cisco WebEx Support Center to its competitors, the software is rated 6 - similar to the average Customer Service software cost.
Bottom line: Cisco WebEx Support Center is more expensive than Supportbench.
Which software includes more/better features?
We've compared Supportbench Vs. Cisco WebEx Support Center based on some of the most important and required Customer Service features.
Supportbench: We are still working to collect the list of features for Supportbench.
Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Supportbench's typical customers include: SMBs, and Cisco WebEx Support Center's target customer size include: Medium and large size businesses.