Shlomi Lavi /
Oct 24, 2022
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Bottom Line: Which is Better - Supportbench or ServiceNow?
ServiceNow is more expensive to implement (TCO) than Supportbench, and ServiceNow is rated with the same score (78/100) as Supportbench (78/100). ServiceNow offers users more features (18) than Supportbench (0).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Supportbench Services Inc Vs. Servicenow
Supportbench Services Inc: ...
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Who is more expensive? Supportbench or ServiceNow?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Supportbench and ServiceNow.
Supportbench price starts at $50 per feature/month , On a scale between 1 to 10 Supportbench Software is rated 2, which is much lower than the average cost of Customer Service software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: ServiceNow is more expensive than Supportbench.
Which software includes more/better features?
We've compared Supportbench Vs. ServiceNow based on some of the most important and required Customer Service features.
Supportbench: We are still working to collect the list of features for Supportbench.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Supportbench's typical customers include: SMBs, Customers of the software include businesses of all sizes and a variety of types.