Shlomi Lavi /
Mar 09, 2022
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Bottom Line: Which is Better - Supportbench or Zoho Support?
Zoho Support is more expensive to implement (TCO) than Supportbench, and Zoho Support is rated higher (94/100) than Supportbench (78/100). Zoho Support offers users more features (24) than Supportbench (0).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Supportbench Services Inc Vs. Zoho
Supportbench Services Inc: ...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Who is more expensive? Supportbench or Zoho Support?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Supportbench and Zoho Support.
Supportbench price starts at $50 per feature/month , On a scale between 1 to 10 Supportbench Software is rated 2, which is much lower than the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Supportbench cost is around the same cost of Zoho Support.
Which software includes more/better features?
We've compared Supportbench Vs. Zoho Support based on some of the most important and required Customer Service features.
Supportbench: We are still working to collect the list of features for Supportbench.
Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
Target customer size
Supportbench's typical customers include: SMBs, Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.