Compare Supportworks and Slack - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Supportworks or Slack?

Supportworks is more expensive to implement (TCO) than Slack, and Slack is rated higher (100/100) than Supportworks (55/100). Slack offers users more features (5) than Supportworks (4). There is a clear winner in this case and it is Slack!

Looking for the right Team Collaboration solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Hornbill Systems Vs. Slack

Hornbill Systems: Hornbill develops and markets Supportworks: platform technology and applications for IT Service Management (ITSM) and business helpdesks. Hornbill's IT Service Management (ITSM) & service desk software with a 'Human Touch', enables its customers to provide excellent service while benefiting from the economies of consolidation on a single techno...

Slack: Slack is a messaging app for teams. It brings all your communication in one place, integrating with the tools and services you use every day. Slack is free to use for as long as you want, with teams big and small. Slack is on a mission to make your working life simpler, more pleasant and more productive.

Who is more expensive? Supportworks or Slack?

The real total cost of ownership (TCO) of Team Collaboration software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Supportworks and Slack.

Supportworks price starts at $40 per user/month , On a scale between 1 to 10 Supportworks is rated 6, which is similar to the average cost of Team Collaboration software. Slack price starts at $6.67 per month , When comparing Slack to its competitors, the software is rated 2 - much lower than the average Team Collaboration software cost.

Bottom line: Supportworks is more expensive than Slack.

Which software includes more/better features?

We've compared Supportworks Vs. Slack based on some of the most important and required Team Collaboration features.

Supportworks: Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Service Level Agreements.

Slack: Document Management, Project Management, Task Management, Document Publishing, Document Versioning.

Target customer size

The software has specifically been designed for the customer support needs of small and medium businesses. and Slack's target customer size include: Small, medium and large size businesses.