Compare Survicate and Zoho Support - Apr 2022

Shlomi LaviShlomi Lavi / Apr 26, 2022

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Bottom Line: Which is Better - Survicate or Zoho Support?

Zoho Support is more expensive to implement (TCO) than Survicate, and Zoho Support is rated higher (94/100) than Survicate (85/100). Zoho Support offers users more features (24) than Survicate (0).

Looking for the right Survey Software solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Survicate Vs. Zoho

Survicate: A startup company created to deliver customer insights.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Survicate or Zoho Support?

The real total cost of ownership (TCO) of Survey Software software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Survicate and Zoho Support.

Survicate price starts at $65 per month , On a scale between 1 to 10 Survicate is rated 2, which is much lower than the average cost of Survey Software software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Survey Software software cost.

Bottom line: Survicate cost is around the same cost of Zoho Support.

Which software includes more/better features?

We've compared Survicate Vs. Zoho Support based on some of the most important and required Survey Software features.

Survicate: We are still working to collect the list of features for Survicate.

Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.

Target customer size

Survicate's typical customers include: SMBs, Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.

Survicate

ITQlick rating
(4.4/5)

starts at $65 per month

Survicate software is a cloud-based customer relationship management (CRM) platform created to serve small, medium-sized businesses, and large enterprises in various industries.

Categories: Banking CRM, Casino CRM, Healthcare CRM, Insurance CRM.

Zoho Support

ITQlick rating
(5/5)

starts at $12 per user/month

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty, Customer Success.

Compare specifications

Compare features

Survicate: 0 Features

We are working to collect the list of features

Zoho Support: 24 Features

Contract Management
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Contact Management
Contract Management
Customer Service
Customer Support Tracking
Dashboards
Knowledge Base
Sales Reports
Social Media
Workflow Rules & Management
Custom Ticket Designs
Custom Ticket Stock
Customizable Programming
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Survicate
ITQlick rating
4.4/5
Score
85/100
Pricing
2.6/10
License pricing
$65 per month
Functionality
10
Compare
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
PlanSwif...
ITQlick rating
4.3/5
Score
96/100
Pricing
2/10
License pricing
$1,595 per license
Functionality
15
Typeform
ITQlick rating
4.7/5
Score
90/100
Pricing
6/10
License pricing
$21 per user/month
Functionality
20
Sage Est...
ITQlick rating
4/5
Score
89/100
Pricing
5/10
License pricing
$3,500 per license
Functionality
14

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.