Compare switchvox and Five9 Cloud Contact Center - Apr 2022

Shlomi LaviShlomi Lavi / Apr 03, 2022

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Bottom Line: Which is Better - switchvox or Five9 Cloud Contact Center?

Five9 Cloud Contact Center is more expensive to implement (TCO) than switchvox, and Five9 Cloud Contact Center is rated higher (89/100) than switchvox (77/100). switchvox offers users more features (9) than Five9 Cloud Contact Center (5).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Asterisk Vs. Five9

Asterisk: Asterisk is an open source framework for building communications applications. Asterisk turns an ordinary computer into a communications server. Asterisk powers IP PBX systems, VoIP gateways, conference servers and other custom solutions. It is used by small businesses, large businesses, call centers, carriers and government agencies, worldwide. As...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? switchvox or Five9 Cloud Contact Center?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for switchvox and Five9 Cloud Contact Center.

switchvox price starts at $90 per user/month , On a scale between 1 to 10 switchvox is rated 2, which is much lower than the average cost of VoIP software. Five9 Cloud Contact Center price starts at $100 per feature/month , When comparing Five9 Cloud Contact Center to its competitors, the software is rated 10 - much higher than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than switchvox.

Which software includes more/better features?

We've compared switchvox Vs. Five9 Cloud Contact Center based on some of the most important and required VoIP features.

switchvox: Data Import/Export, Basic Reports, Online Customer Support, Blended Call Center, Call Recording, Call Center, Contact Management, VoIP.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Target customer size

switchvox's typical customers include: Small, medium and large size businesses, The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.



switchvox

ITQlick rating
(4.1/5)

starts at $90 per user/month

Switchvox is both cloud-based and on-premise phone support systems that help the users in unified communications. The system can be beneficial to businesses that have offices in different locations since commun...

Categories: VoIP, Business Phone Systems, Call Recording, Cloud PBX.

Five9 Cloud Contact Center

ITQlick rating
(4.2/5)

starts at $100 per feature/month

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

Categories: Business Phone Systems, Call Recording, Cloud PBX, Online Meeting, UCaaS Providers.

Compare specifications

Compare features

switchvox: 9 Features

Data Import/Export
Basic Reports
Online Customer Support
Blended Call Center
Call Recording
Call Center
Contact Management
VoIP
IVR

Five9 Cloud Contact Center: 5 Features

Chat
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
switchvox
ITQlick rating
4.1/5
Score
77/100
Pricing
3.4/10
License pricing
$90 per user/month
Functionality
20
Compare
Five9 Cl...
ITQlick rating
4.2/5
Score
89/100
Pricing
10/10
License pricing
$100 per feature/month
Functionality
18
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.