Shlomi Lavi /
Mar 14, 2022
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Bottom Line: Which is Better - Symantec Altiris or Freshservice ServiceDesk?
Freshservice ServiceDesk is more expensive to implement (TCO) than Symantec Altiris, and Symantec Altiris is rated higher (91/100) than Freshservice ServiceDesk (62/100). Symantec Altiris offers users more features (3) than Freshservice ServiceDesk (0). There is a clear winner in this case and it is Symantec Altiris!
Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Symantec Vs. FRESHDESK INC.
Symantec: Symantec helps consumers and organizations secure and manage their information-driven world.
Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? Symantec Altiris or Freshservice ServiceDesk?
The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Symantec Altiris and Freshservice ServiceDesk.
Symantec Altiris price starts at $12,975 per license , On a scale between 1 to 10 Symantec Altiris Deployment Solution is rated 2, which is much lower than the average cost of IT Management software. Freshservice ServiceDesk price starts at $29 per user/month , When comparing Freshservice ServiceDesk to its competitors, the software is rated 4 - lower than the average IT Management software cost.
Bottom line: Freshservice ServiceDesk is more expensive than Symantec Altiris.
Which software includes more/better features?
We've compared Symantec Altiris Vs. Freshservice ServiceDesk based on some of the most important and required IT Management features.
Symantec Altiris: Data Import/Export, Basic Reports, Online Customer Support.
Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.
Target customer size
Main intended customers of the software are small and medium business. The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.