Symantec Altiris Vs ServiceDesk Plus Standard Edit

Shlomi LaviShlomi Lavi / Oct 13, 2021

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Bottom Line: Which is Better - Symantec Altiris or ServiceDesk Plus Standard Edit?

ServiceDesk Plus Standard Edit is more expensive to implement (TCO) than Symantec Altiris, Symantec Altiris is rated higher (91/100) than ServiceDesk Plus Standard Edit (76/100). ServiceDesk Plus Standard Edit offers more features (6) to their users than Symantec Altiris (3).

Looking for the right IT Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Symantec compares with ManageEngine?

Symantec: Symantec helps consumers and organizations secure and manage their information-driven world. Symantec is a global leader in providing security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks at more po...

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who's more expensive? Symantec Altiris or ServiceDesk Plus Standard Edit?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Symantec Altiris and ServiceDesk Plus Standard Edit.

Symantec Altiris price starts at $12,975 per license , on a scale between 1 to 10 Symantec Altiris Deployment Solution is rated 2, which is much lower than the average cost of IT Management software. ServiceDesk Plus Standard Edit price starts at $395 per license , when comparing ServiceDesk Plus Standard Edit to their competitors, the software is rated 4 - lower than the average IT Management software cost.

Bottom line:ServiceDesk Plus Standard Edit is more expensive than Symantec Altiris.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Symantec Altiris Vs. ServiceDesk Plus Standard Edit based on some of the most important and required IT Management features. Symantec Altiris: Data Import/Export, Basic Reports, Online Customer Support. ServiceDesk Plus Standard Edit: Billing and Invoicing, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Multi-Site Support, Self Service Portal.

Target customer size

Main intended customers of the software are small and medium business. ServiceDesk Plus Standard Edition is applicable for startup businesses that provide IT support to clients.

Symantec Altiris

ITQlick rating
(3.4/5)

starts at $12,975 per license

Symantec Altiris Deployment Solution is systems management and configuration software for small and medium businesses. It offers assistance for technical issues of the networks such as configuration and optimiz...

Categories: IT Management, System Management.

ServiceDesk Plus Standard Edit

ITQlick rating
(5/5)

starts at $395 per license

ServiceDesk Plus Standard Edition is a software that enhances IT support to clients, as well as the management of tickets and technicians. It is free to use to up to 5 technicians. Clients can be assured that p...

Categories: CRM, Banking CRM, Help Desk, Real Estate CRM, IT Management.

Compare specifications

Compare features

Symantec Altiris: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

ServiceDesk Plus Standard Edit: 6 Features

Billing and Invoicing
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Symantec
ITQlick rating
3.4/5
Score
91/100
Pricing
3.4/10
License pricing
$12,975 per license
Functionality
5
Compare
ServiceDesk
ITQlick rating
5/5
Score
76/100
Pricing
4.4/10
License pricing
$395 per license
Functionality
13
Windows
ITQlick rating
3.3/5
Score
90/100
Pricing
4.2/10
License pricing
$50 per year
Functionality
4
Informatica
ITQlick rating
4.8/5
Score
87/100
Pricing
5/10
License pricing
$2,000 per month
Functionality
6
PingFederate
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
$5 per user/month
Functionality
4
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.