Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - SysAid or SolarWinds Service Desk?
SysAid is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than SysAid (79/100). SolarWinds Service Desk offers users more features (18) than SysAid (9). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SysAid Technologies Ltd. Vs. Samanage
SysAid Technologies Ltd.: SysAid Technologies, formerly Ilient, is a leading global provider of IT Service Management (ITSM) software. nnSysAid was founded in 2002 by Israel Lifshitz, with a vision to provide simple, cutting-edge, and cost-effective software tools for service excellence. SysAid is ideal for organizations who want to manage, monitor, and track all their IT...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? SysAid or SolarWinds?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SysAid and SolarWinds.
SysAid price starts at $1,211 per year , On a scale between 1 to 10 SysAid is rated 6, which is similar to the average cost of Help Desk software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: SysAid is more expensive than SolarWinds.
Which software includes more/better features?
We've compared SysAid Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.
SysAid: Asset Management, Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration, Remote Control Access, Reporting, Scheduling.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
SysAid was originally intended for IT practitioners. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.