Compare Talkdesk Call Center and 8x8 Contact Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Talkdesk Call Center or 8x8 Contact Center?

Talkdesk Call Center is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Talkdesk Call Center (75/100). 8x8 Contact Center offers users more features (14) than Talkdesk Call Center (5). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Talkdesk Vs. 8x8, INC

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Talkdesk Call Center or 8x8 Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk Call Center and 8x8 Contact Center.

Talkdesk Call Center price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk Call Center is rated 6, which is similar to the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Talkdesk Call Center is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared Talkdesk Call Center Vs. 8x8 Contact Center based on some of the most important and required Call Center features.

Talkdesk Call Center: Chat, Call Queue Management, Call Recording, Outbound Call Center, Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

The software is a useful solution for small and medium businesses from a variety of domains. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.