Shlomi Lavi /
Jun 22, 2022
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Bottom Line: Which is Better - Talkdesk or CC-One?
CC-One is more expensive to implement (TCO) than Talkdesk, and Talkdesk is rated higher (88/100) than CC-One (83/100). CC-One offers users more features (5) than Talkdesk (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Talkdesk Vs. BroadSoft
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...
Who is more expensive? Talkdesk or CC-One?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and CC-One.
Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. CC-One price starts at $359.88 per year , When comparing CC-One to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: CC-One is more expensive than Talkdesk.
Which software includes more/better features?
We've compared Talkdesk Vs. CC-One based on some of the most important and required Call Center features.
Talkdesk: We are still working to collect the list of features for Talkdesk.
CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.
Target customer size
Talkdesk's typical customers include: SMBs, and CC-One's target customer size include: Small, medium and large size businesses.