Shlomi Lavi /
Jun 23, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Talkdesk or Cloud Contact Pro?
Talkdesk is more expensive to implement (TCO) than Cloud Contact Pro, and Talkdesk is rated higher (88/100) than Cloud Contact Pro (83/100). Cloud Contact Pro offers users more features (5) than Talkdesk (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Talkdesk Vs. West Unified Communications
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.
Who is more expensive? Talkdesk or Cloud Contact Pro?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and Cloud Contact Pro.
Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. Cloud Contact Pro price starts at $25 per month , When comparing Cloud Contact Pro to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Talkdesk is more expensive than Cloud Contact Pro.
Which software includes more/better features?
We've compared Talkdesk Vs. Cloud Contact Pro based on some of the most important and required Call Center features.
Talkdesk: We are still working to collect the list of features for Talkdesk.
Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.
Target customer size
Talkdesk's typical customers include: SMBs, and Cloud Contact Pro's target customer size include: Medium and large size businesses.