Compare Talkdesk and Flowroute - Mar 2023

Shlomi LaviShlomi Lavi / Mar 02, 2023

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Bottom Line: Which is Better - Talkdesk or Flowroute?

Flowroute is more expensive to implement (TCO) than Talkdesk, and Flowroute is rated higher (91/100) than Talkdesk (88/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Talkdesk Vs. Flowroute Inc.

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...

Flowroute Inc.: Flowroute is the leading provider of communication services for cloud-based companies. Flowroute gives developers and enterprises carrier-quality services with unprecedented performance, transparency and control to add voice and messaging capabilities into their apps and services to create unique user experiences. Flowroute is privately held and he...

Who is more expensive? Talkdesk or Flowroute?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and Flowroute.

Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. Flowroute accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software.

Bottom line: Talkdesk cost is around the same cost of Flowroute.

Which software includes more/better features?

We've compared Talkdesk Vs. Flowroute based on some of the most important and required Call Center features.

Talkdesk: We are still working to collect the list of features for Talkdesk.

Flowroute: We are still working to collect the list of features for Flowroute.

Target customer size

Talkdesk's typical customers include: SMBs,

Flowroute SMS Marketing Software serves a wide range of industries and businesses of all sizes.



Talkdesk

ITQlick rating
(3.7/5)

starts at $75 per user/month

Talkdesk software is a cloud-hosted enterprise call center solution modeled to help businesses enhance customer satisfaction while still reducing the cost of customer support. The platform uses interactive voic...

Categories: Communications, Call Recording, Computer Telephony Integration (CTI), IVR.

Flowroute

ITQlick rating
(4.6/5)

Flowroute is a growing cloud-based VoIP software, it is designed to support small and medium size business. Flowroute received a rating of 4.6 from ITQlick team. The software cost is considered average (2.7/5)...

Categories: Communications, VoIP.

Compare specifications

Compare features

Talkdesk: 0 Features

We are working to collect the list of features

Flowroute: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Talkdesk
ITQlick rating
3.7/5
Score
88/100
Pricing
4.2/10
License pricing
$75 per user/month
Functionality
9
Compare
Flowroute
ITQlick rating
4.6/5
Score
91/100
Pricing
5.4/10
License pricing
Pricing not available
Functionality
3
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.