Shlomi Lavi /
Jun 02, 2022
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Bottom Line: Which is Better - Talkdesk or NICE CXone?
Talkdesk is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated with the same score (88/100) as Talkdesk (88/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Talkdesk Vs. inContact
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
Who is more expensive? Talkdesk or inContact Cloud Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and inContact Cloud Contact Center.
Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. inContact Cloud Contact Center price starts at $90 per user/month , When comparing inContact Cloud Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Talkdesk is more expensive than inContact Cloud Contact Center.
Which software includes more/better features?
We've compared Talkdesk Vs. NICE CXone based on some of the most important and required Call Center features.
Talkdesk: We are still working to collect the list of features for Talkdesk.
inContact Cloud Contact Center: We are still working to collect the list of features for inContact Cloud Contact Center.
Target customer size
Talkdesk's typical customers include: SMBs, The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.