Compare Talkdesk and jive communications - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Talkdesk or jive communications?

Talkdesk is more expensive to implement (TCO) than jive communications, and jive communications is rated higher (93/100) than Talkdesk (88/100). jive communications offers users more features (3) than Talkdesk (0). There is a clear winner in this case and it is jive communications!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Talkdesk Vs. JIVE

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...

JIVE: Jive is the pioneer and world’s leading provider of social business solutions. Our products apply powerful technology that helps people connect, communicate and collaborate to get more work done and solve their biggest business challenges.

Who is more expensive? Talkdesk or jive communications?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and jive communications.

Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. jive communications price starts at $18.95 per user/month , When comparing jive communications to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Talkdesk is more expensive than jive communications.

Which software includes more/better features?

We've compared Talkdesk Vs. jive communications based on some of the most important and required Call Center features.

Talkdesk: We are still working to collect the list of features for Talkdesk.

jive communications: Customer Service, Sales Automation, Social Media.

Target customer size

Talkdesk's typical customers include: SMBs, Jive Software develops solutions which combine social networking and media into an integrated platform in a business environment.