Shlomi Lavi /
Dec 13, 2022
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Bottom Line: Which is Better - Talkdesk or Parakeet?
Talkdesk is more expensive to implement (TCO) than Parakeet, and Talkdesk is rated higher (88/100) than Parakeet (84/100). Parakeet offers users more features (5) than Talkdesk (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Talkdesk Vs. Parakeet Communications
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.
Who is more expensive? Talkdesk or Parakeet?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and Parakeet.
Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. Parakeet price starts at $15 per user/month , When comparing Parakeet to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Talkdesk is more expensive than Parakeet.
Which software includes more/better features?
We've compared Talkdesk Vs. Parakeet based on some of the most important and required Call Center features.
Talkdesk: We are still working to collect the list of features for Talkdesk.
Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.
Target customer size
Talkdesk's typical customers include: SMBs, and Parakeet's target customer size include: Small, medium and large size businesses.