Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Talkdesk or Pipedrive?
Talkdesk is more expensive to implement (TCO) than Pipedrive, and Pipedrive is rated higher (99/100) than Talkdesk (88/100). Pipedrive offers users more features (4) than Talkdesk (0). There is a clear winner in this case and it is Pipedrive!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Talkdesk Vs. Pipedrive
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
Pipedrive: Pipedrive's roots are in direct sales. As sales managers and trainers, two of the co-founders experienced an increasing amount of pain with CRM software. There simply was no good solution for managing the company's sales pipeline.
So in 2010 they teamed up with talented developers to create Pipedrive, a simple and yet powerful tool for managin...
Who is more expensive? Talkdesk or Pipedrive?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Talkdesk and Pipedrive.
Talkdesk price starts at $75 per user/month , On a scale between 1 to 10 Talkdesk is rated 4, which is lower than the average cost of Call Center software. Pipedrive price starts at $9.90 per user/month , When comparing Pipedrive to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Talkdesk is more expensive than Pipedrive.
Which software includes more/better features?
We've compared Talkdesk Vs. Pipedrive based on some of the most important and required Call Center features.
Talkdesk: We are still working to collect the list of features for Talkdesk.
Pipedrive: Customer Service, Marketing Automation, Sales Automation, Collaboration Center .
Target customer size
Talkdesk's typical customers include: SMBs, Pipedrive is finest for freelancers, mid-size organizations, not for earnings organizations and also local business.